Last Updated: September 2026
At Zohaib Digital, I aim to provide clear, professional, and high-quality digital services. Because my services and products are primarily digital, certain purchases may not be eligible for a refund once work has started or digital deliverables have been provided.
Please read this policy carefully before purchasing.
1. Digital Services
Services purchased through Zohaib Digital may include SEO audits, SEO services, WordPress services, website optimization, content strategy, AI Search optimization, consulting, and other digital services.
Once work on a service has started, the purchase may become non-refundable because time, research, analysis, resources, and professional work may already have been invested.
For services that have not yet started, you may request cancellation and a refund by contacting me as soon as possible.
Refund eligibility will be assessed based on the status of the project and the amount of work already completed.
2. Digital Products
Some products or deliverables may be provided digitally, including reports, audits, documents, strategies, research, recommendations, templates, or other downloadable or electronically delivered materials.
Because digital products cannot be physically returned, completed or delivered digital products are generally non-refundable.
If you experience a genuine technical issue that prevents you from accessing a purchased digital product, please contact me so I can investigate and provide an appropriate solution.
3. SEO Audits and Reports
SEO audits and similar research-based services involve manual analysis and professional work.
Once an SEO audit, report, research project, or similar service has been started, a refund may not be available.
If the service has not yet started, contact me as soon as possible to discuss cancellation.
4. Website and WordPress Services
For WordPress development, website design, technical fixes, optimization, maintenance, and similar services:
- Cancellation requests should be made before work begins.
- Once development or implementation has started, refunds may be limited or unavailable.
- Completed milestones or delivered work are generally non-refundable.
- If a project is cancelled after work has started, any refund will be considered based on the work already completed and resources already used.
Any applicable refund will be calculated on a case-by-case basis.
5. Monthly or Recurring Services
For recurring services or monthly plans:
- You may request cancellation before the next billing cycle.
- Cancellation does not automatically create a refund for the current billing period.
- Work already completed during the current billing period is generally non-refundable.
- If a recurring payment has been processed and work for that period has already started, the payment may not be refundable.
6. Duplicate Payments
If you accidentally make the same payment more than once for the same service or product, please contact me.
After verification, an eligible duplicate payment may be refunded to the original payment method.
7. Incorrect Purchase
If you accidentally purchase the wrong service or product, contact me as soon as possible before work begins or the digital product is delivered.
I will review the situation and, where reasonably possible, help you switch to the appropriate service or arrange an eligible refund.
8. Service Issues
If you believe that a purchased service was not delivered according to the agreed scope, please contact me with details of the issue.
I will first review the situation and, where appropriate, attempt to correct or complete the work according to the original agreed scope.
A refund is not automatically guaranteed simply because the expected business result, ranking, traffic level, sales, or other outcome was not achieved.
SEO, digital marketing, AI Search visibility, and similar services depend on many factors outside my direct control, including search engine algorithms, competition, website history, market conditions, third-party platforms, and client implementation.
9. Scope Changes
Requests that go beyond the original agreed scope may require additional payment.
A request for additional work does not qualify as a refund of the original service.
Where possible, any additional requirements will be discussed and agreed upon before additional work is performed.
10. Non-Refundable Situations
A refund may not be available where:
- Work has already substantially started.
- The service has been completed or delivered.
- A digital report or deliverable has already been provided.
- The customer changes their mind after work has started.
- The customer does not provide required information or access needed to complete the service.
- Delays are caused by the customer, third-party platforms, hosting providers, plugins, APIs, or other external systems.
- The purchased service depends on results that cannot be guaranteed, such as specific search rankings, traffic, leads, sales, or revenue.
- The customer requests work outside the original agreed scope.
11. Refund Request Process
To request a refund, please contact:
Email: info@zohaibdigital.com
Please include:
- Your full name
- Order number
- Purchased service or product
- Purchase date
- Reason for the refund request
- Any relevant supporting information
Refund requests will be reviewed based on this policy and the circumstances of the purchase.
12. Approved Refunds
If a refund is approved, it will normally be processed through the original payment method where possible.
The time required for the funds to appear in your account may depend on your payment provider, bank, or payment gateway.
Zohaib Digital does not control the processing time of third-party banks or payment providers.
13. Changes to This Policy
I may update this Refund and Returns Policy from time to time to reflect changes to my services, products, payment methods, or business practices.
The latest version will always be published on this page with the updated date.
14. Contact
If you have any questions about this Refund and Returns Policy or want to discuss a refund request, please contact me:
Zohaib Digital
Email: info@zohaibdigital.com
Website: zohaibdigital.com
I will review your request and respond as soon as reasonably possible.